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Review of COVERT CHRYSLER DODGE JEEP

This is probably the worse service department I've...

This is probably the worse service department I've ever came across in the time owning cars. In the past with my 2015 charger I have called Covert... nobody ever answers their service phone. I've left multiple messages for someone to finally call me back 3 days later. I decided to not even bother with them and went to another dodge dealership. My new 2018 which is 9 months old Charger's check engine light came on and I happen to be by Covert and called of course nobody answered. So i just went over there and asked if someone could run the hand held diagnostic machine real quick and tell me what's wrong with it and then I'll make an appt and bring it back. The guy said oh yea we can do that for you real quick. Real quick turned into 20mins that then turned into we only have 2 service advisors you should just go to Auto Zone and have them run the test and call us back.

So I called South Point Dodge where I bought my car and they helped me immediately. Covert Dodge you really need to address that issue. You lost my business and money which in turn lost out on a chance for one the issue my car had which cost money, me buying my car which my Daytona Charge was a 55k loss for you and when my husband buys his next Truck soon you will lose out on a 65-70k truck purchase. Your inability to help me as a customer made you lose Over 120k in revenue for your dealership because your service department is garbage!

Editing to add a response to the dealerships response.

No... you were the dealerships I was talking about with my other charger. When I had my 2015 charger I called you Covert multiple times and you guys never answered and took 3 days to call me back. So I didn't want to bother with you guys and went to South Point to service my 2015. That is the reason why I went to them to buy my new Daytona Charger. Also, this last visit I gave them all the time to check my car but they told me they were too busy and I should just go to Auto Zone rather then wait on them. So they encouraged me to leave.