Joe Bailey

Review of Carpenters Solicitors

I appointed this company to assist with a legal ma...

I appointed this company to assist with a legal matter over the course of a three and a half year period.

My case eventually went through three of their staff. The handover in all cases was unprofessional and I had to resubmit information and documents I had already provided (thankfully I made electronic copies).

I would call and email to no avail as I was simply ignored in most cases and really had to push immensely hard for a response in some cases.

Documents I posted and had acknowledgement of receipt were later lost and the opinions of the staff were completely different from each other on how to proceed.

The middle person whom dealt with my case for the longest period was the one whom told me that my loss of earnings in the form of missed O.T outweighed the actual claim for damages. I was told this so I expected it.

However, when he left the company and the third person took over I was told this wasn't the case. It was highly misleading. Within six months I settled and took what I could and I'm so happy I did as I felt I spent way too much time doing effectively what was asked of myself things that had already been done.

Based on my personal experience, I would never entertain approaching this company ever again, nor would I advise anyone else to.

IN ADDITION:

Carpenter's wrote the reply below. I did write an email to them as requested to no avail. Nobody has bothered to reply. Big surprise.