John Kearvell

Review of Minster Law Solicitors

I'm slightly confused by all the low and clearly a...

I'm slightly confused by all the low and clearly angry reviews

My experience with Minister Law was very good. Like many I was forwarded to them by my insurance company, and like many others my case took quite some time to complete. But, I think it's important to understand that matters such as these, are complex and take time.

My collision occured in 2008 and the case was completed in 2014. 6 years. Some may say that is a long time, but when you consider the complexity of the case it really isn't. Firstly the defendant denied liability until 2 days before the liability hearing. With liability settled attention had to be turned to schedules of loss etc. All of this takes a long time. In the mean time I had to have 8 operations and recover each time, with physio etc, an updated medical reports in between.

During this time, my case was overseen by James Little and his assistant Kimberley Hesford. I have nothing but praise for them. I could access them directly via phone and email without problem. On the rare occasion James wasn't available, he'd get back to me before the end of the day.

I was kept aware of how the case was progressing, and in every occasion when I had to wait for some time, it was due to a third party or appointment, such as more surgery, or a medical report. Yes this can get frustrating, but often it is simply unavoidable.

Overall James gave me a great deal of support, and his advice was always an honest evaluation of the situation which, is exactly what I wanted. In the end, I was very happy with the outcome of my case and how it was handled.