I hate leaving a negative review for a business bu...

I hate leaving a negative review for a business but I genuinely attempted to work with the customer service 800 number and also call the corporate office direct with zero results. I placed an online order 9 days ago and order is still in "processing". I attempted to work with the customer service department to get an update to when the product would be out of "processing" and it would go to shipping but I was told processing takes 5 business days. When I asked via chat service why it was still in processing after 7 business days no answer was given, I asked a second time and the chat was cut off by Croc's customer service agent. I was just attempting to cancel the order so I could order the same product from a retailer that would give me a delivery date since it was a gift but there was absolutely no customer service. Croc's are great products but HORRIBLE CUSTOMER SERVICE!