2016 Lexus ES 350. Everything went just fine. As e...

2016 Lexus ES 350. Everything went just fine. As expected. Service was courteous with no issues. Everything was explained well. Originally gave 4 stars but Changed to 1 stars for not washing car when returned. There website states "Complimentary Car Wash with any Service". I just assumed it would be since Infiniti always did for me. Seems odd to me it wasn't. It's Lexus right? Also seat was not back in my drivers position. They also left service tag on fob.