Was Charged for 2 nights when we were only there f...

Was Charged for 2 nights when we were only there for 1- can't get answers from them. They claim not to have records and that a receipt was given. No such thing happened. No one ever calls back - owner is claimed to be on vacation but they do not know when she will return. DO NOT TRUST THEM - I have to dispute the charge on my credit card!