First negative review I ve ever written but I feel...

First negative review I ve ever written but I feel like other people should be aware- I can t say anything for the sales side b/c I bought my car in another state, but since I moved here a year and a half ago my experiences with the service department have been pretty bad. Each time I went was just for a routine oil change/tire rotation for which I scheduled online at a specific time. Every time I went, I not only waited a minimum of an hour and a half, but also was barely acknowledged by anyone working there, even if they weren t with another customer. I felt pretty uncomfortable and like my time and business wasn t important to them at all. After the last visit I finally decided to try a new place and am I glad I made the switch!! Come to find out, not only is their customer service terrible, but apparently so is their actual car service! They d put the wrong oil filter and oil in my car! I m at least lucky it didn t do any damage, but to say I was mad is an understatement. Don t go here for your Buick service- find a good local place that actually cares and will give both great customer and car service!