wish I could say I had a good experience at Withne...

wish I could say I had a good experience at Withnell Dodge. In August I got a used work truck from Withnell Motor Company. Of course, all used vehicles have problem however during the test drive I brought up a problem with the steering but was told "There's nothing to worry about, their service department does a full inspection and would have caught anything that was wrong" I stupidly trusted this salesman and went ahead with the purchase without anything in writing about the steering. The next day I noticed some vibration when I got over 55 mph. So I called my salesman and asked about balancing of the tires but was told there was nothing they could do because "they already balanced them during the inspection". The truck was on their lot for a day before I got it so the tires would have been balances two days before. I brought it into les Shwab to get it checked since Withnell shouldn t help me. The tires were 9oz out of balance. There was no way they could have balanced them in the shop at the dealership and been 9oz out in 2 days. I had them do a full inspection to check on the steering problem. So now I'm 55 out for balancing and have a quote in my hands for over $1000 of work to get my 2 day old truck to a safe place for myself and my family. I took the quote and bill to Withnell and they said "sorry I guess I talked to the wrong person but here's 55 for the balancing" the steering problem that they said their service department "checked out" I was on my own. Now 2 months later after getting my truck where I should have been I went back to talk to Withnell one last time to make things right. The Manager Jim Ruiz told me that he couldn t help me because "They sold it as is and I didn t ask for it to be fixed before I signed. But I should be happy because I made my truck better and safer" I told him I wasn t to talk to someone else and he told me the only person above him that I could talk to was the owner. I asked him for his name and he told me to ask someone else for his name and walked away. Soooooo..... First thing, shop somewhere else. Second used cars from Withnell Motor Company, have a different company look over because their service department sucks. Third I would love to talk to the owner since no one else is around about the horrible customer service, rude manager and fixing what they said they did in the first place but I don t see that happening.