Pat Guevara

Review of UTHSCSA

I'm not sure what's going on with ophthalmology de...

I'm not sure what's going on with ophthalmology department. I went for my eye exam, paid my co pay. Got exam for glasses and contacts. About a week later received a bill for $75 for contact fittings. I had a follow up visit, which I should not been charged a co pay but I had to pay $35 for follow up. I tried to dispute it and I kept being told the insurance had changed. Even the Doctor agreed with me that i should have not been charged for either, it was covered by SuperiorVision. Verified with insurance and it had not changed. They finally admitted that I should have not paid for follow up. Requested that my $35 be refunded to directly. According to them they could not refund because I had a $75 balance. I made a claim with the insurance and received the money back. In the notes for the check it read: (PR-45) & (Co-45)"Charge exceeds fee schedule/maximum allowable or contracted/legislated fee arrangement". UT Health ophthalmology is over charging patient, many of whom are elderly. Taking advantage of people. They need to retrain or train correctly the person's working the in their department. They are overcharging , regardless what the insurance companies rules are. I do not recommend department to anyone or give this department any stars, I had to enter at least one star because it didn't let me post without. This department needs to be looked over and make sure it is following insurance policies and not overcharging customers.