Padmini Finch

Review of Shangri- La Villingili, Maldiv...

Your staff were for the most part excellent and we...

Your staff were for the most part excellent and well trained and very proactive. At Javuu, everyone was great but Made, Moonis and Josefina were particularly outstanding. However we found the flies to be very annoying and off putting. Why don't you install some fans? That would help alleviate some of the problem. I also think your check in process is flawed. The way we were checked in was haphazard and disorganised. I've never quite experienced such an illogical process. However for the rest of our stay we were very well looked after. I'd also like to mention Mr Ali, the manager of Fassaola restaurant. I saw him pitching in at other outlets during busy periods, it is very unusual to see a manager quietly stepping in to help wait staff. He is a very impressive young man. Also I think it would be nice if you offered a minimal menu between lunch and dinner. Right now, there is no opportunity to have a light early dinner without making special arrangements, which we did once but then we felt bad to be bothering the staff, who were nevertheless very gracious and accomodating.
Overall we had a fantastic experience but I think a couple of changes - such as installing fans in the dining and bar areas would have made it much better.
Please feel free to contact me directly if you are interested in learning more about our experience. Please convey our thanks to your staff at Villingilli.