My family and I stayed in room 1100 on 14 Feb 2016...

My family and I stayed in room 1100 on 14 Feb 2016. The employees and the view of Central Park were both amazing. Early check-in is not guaranteed; however, I called to confirm and was told the room would be ready. When we arrived, the room was not ready and the flowers I purchased through the hotel were not in the bedrooms. That was disappointing. The pool is heated but was malfunctioning, so that was a one-off. Give valet at least twenty to thirty minutes to pull your vehicle.