1: Chance-free security guard who, without asking ...

1: Chance-free security guard who, without asking what kind of cycling shoes I am wearing, starts to tell me that I have to take off my shoes, then makes the assumption that I will order something (I came to pick up some)
2: personnel who take 10 minutes to install before calling someone
3: orange counter that you cannot see from the waiting benches
4: passports that are simply up for grabs in a basket behind the counter.

In short: civil service at its best ... a normal company that would operate like this had long been bankrupt ...