Kathy Sue Mckinnon Review of Dave Sinclair Chrysler
I took my 2008 PT Cruiser Convertible to this shop...
I took my 2008 PT Cruiser Convertible to this shop because I had just purchased the car and on my way home from buying it my check engine light came on and the transmission dropped into low - This was on Saturday so Sunday I took the car to auto zone so they could read the code. The code read P0882 - TCM (Transmission Module Control) - I was told then I needed to go to a dealership to get the part replaced - I called Dave Sinclar on Monday and they gave me an appointment for Tuesday morning 7:30 am - I told them at that time what the code was that O Riley gave me and how the cars transmission dropped down in to low gear right after the Check engine light came on - I was contacted by Terry and was told the battery wires were loose and that was the problem I then again told him about the check engine light coming on and the car downshifting to low gear and asked him if he could please take the car out, run it hard just to make sure - he said he would. While I was talking to him I told him about a piece of trim on the drivers side seat that kept popping off and needed fixed - he checked it and got back with me and told me it would be $160.00 to replace it, they did. I never heard anything from anyone on Wednesday so I called them around 6pm - Brent was there and very kindly stayed after hours to fill out the paperwork so I could pick up the car - I mentioned to him at that time about the TCM and my transmission dropping into low - if a loose battery wire could really cause that - he assured me yes it could. I then went to the dealership and paid $241.98 for the seat trim replacement - when I got home (I live directly behind the dealership - maybe 1/8 of a mile) and got out of my car, I noticed a 2-3 inch cut in the leather on the drivers side seat that had to be done during the installation of the seat trim. I m saying this to be a fact simply because like I said I just bought the car and I went over the leather on the seats thoroughly before I bought it and was impressed how nice the leather was for a 2008. I then decided to go to the store - I never even got a mile done the road, once again the check engine light came on and the transmission dropped down into low gear. Back to the dealership I went and told the receptionist I never even made it past Citizens Bank before the check engine light came on and the transmission dropped once again. She hollered at the man that was there and he said he wasn t going to write it up tonight that he would do it tomorrow. On Thursday afternoon yet another man contacted me from the dealership and told me I needed a new transmission - then he tried to convince me that him and I had talked about my car needing a new transmission - I told him no we hadn t that the only thing ANYONE had said to me was about the loose wires, that I was the only one that even brought up a transmission problem. (I never spoke to anyone in person except the receptionist and the man that checked my car in on Tuesday - Everyone else was on the phone so you should have recordings to verify what I m saying to be true) Then he told me that replacing my transmission would be $6,000.00 - I told him that I was going to check on prices as I thought I could get a better price elsewhere - I had my car towed to AAMCO this morning. Soooo - you ask was I satisfied with the service - absolutely not - just a waste of my time - car wasn t fixed and my drivers side seat leather was left with a cut in it after the new trim was installed!!!
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