Did not have a great experience for our first annu...

Did not have a great experience for our first annual family trip. We stayed at one of the cabins, Rising Eagle Lodge and there was structural issues (major water leak) and pests (bed bugs) located in 3 bedrooms of the cabin. We were unable to enjoy the lower level at all due to pests, musty and mildew smell the entire stay. There was water damage on the bed, curtains, blinds and carpet. Some of the guests including myself had to sleep on the couch and 2 recliners due to the displacements of the bedrooms.

Tried to resolve with the management company and basically was not compensated fairly. We were only compensated for the bedroom out of commission for the water leak. Which was based on the number of total bedrooms and nights for the overall stay. We were not compensated for the additional 2 bedrooms with pests that we discovered the next day since, the pests are active at night.

As any customer, you have the right to voice and post your experience rather good or bad, and for us to be told that we have to take our reviews down in order to receive a refund is very unprofessional.

This trip was planned over a year ago and all the excitement was over cast with the lack of customer service and customer resolve.

Now I'm being accused of logging under someone's google account...I can ensure you I'm not Evadnie!!!!