Apparently it's a big hit or a big miss here. I ab...

Apparently it's a big hit or a big miss here. I absolutely ADORE this hotel. This is my 3rd stay and I would rate those stays 5 stars. Today it's 2 a let me be explain why. Calling to make reservations the gentleman was so busy at the desk he was not adequate in hearing my request, this was messed up from the start. Check in starts @ 4. Arrived 4:25 STOOD in line to check in for almost a half hr informed my room wasn't ready. Gave me a drink voucher for the bar. Nice but I don't drink. An HR later I inquired, (5:45) still no room ready! Said they would call me. Ok so @ 6:20 I call again, so exhausted by now. The person said we're just going to upgrade you. Some presidential suite on the 4th. Wonderful! Great! Would call back to confirm with me. Did promptly call back (different person) then said I was going to be in a nice parlor suite with a pool view. Great! I don't care please give me a room! I got into my room finally at 7:10 (even though the receipt says i checked in at 6:29) i ended up in the same kind of room i reserved. On 5th floor. (I was told the day before there were no available room's on 5th floor. This was NOT pool side. Room was nice enough, carpenter ants in bathroom. Now normally this is a relaxed place even on the 4th of July. Not this time. A large family was staying, loud, took up the entire shallow end of pool. Was asked by another guest to not play next to a couple with a baby and they caused a scene, big fight. This the Elms, not the Super 8 where that kind of scene would be expected. Upon check out...ugh... I'm not even in the computer? 45 minutes to just check out. I'd just suggest calling ahead to confirm your room is clean. It's the room you wanted. It's the right price and give yourself lots of extra time. Employees were friendly enough but nothing I mean NOTHING was easy about our stay. Unfortunately this makes me think twice about returning. Good luck!