I make a reservation for 4 room's then they ask me...

I make a reservation for 4 room's then they ask me after I make the check in for 55 for each person after an hour of judgments they side sorry we didn't look good at your booking when I ask for the Manger they say he is not here we are going to call him and make you know but the did not the staff are too oooo rude to expensive hotel and have bad smell bad at restaurants.....