Do not use Service Department unless under warrant...

Do not use Service Department unless under warranty. Towed my 2006 Prius here with the engine needs service/ warning lights on. I expected the hybrid battery needed replacing based on declining gas mileage. Was first told they werent sure of the problem but started with the 12V. That didn't fix it, and was told to JUNK the car because there was up to $12K in repairs (but again not sure). The did suggest to visit their showroom.

I called Toyota corporate. and was sent back to Service Mng, when the service rep ONLY then consulted with Toyota corporate tech. Was told it was "probably" just the $3500 hybrid battery and the $500 12V, but would not agree to refunding the $3500 if in fact it wasn't just this and i would be facing thousands more.

I towed it to Global Hybrid Battery in Mississauga (EXCELLENT). Hybrid battery, $750, to be refunded if that didn't fix it. That fixed it. Not even the 12V. Wanted to make sure and confirmed by another dealer - no 12 V needed. And the other repairs T on the Park insisted were needed, less than half...And i was charged $225 for the diagnostic 'services' that didn't accurately diagnose!! Do not use this place unless under warranty.

Update in response to owner: You missed the point, which is you could nor accurately pin point what was wrong, but would not refund the $3500 if the Hybrid battery alone did not solve the problem. I was forced to either take your advice and junk the car, try another establishment that would refund me, or risk spending as much as $12K. And then to charge me for the diagnosis, was insult to injury. I would have replaced the battery with your dealership if you'd offered to refund me if that didn't work! I even called head office to see if they would take the battery back, but in the end it's the dealer's choice. You forced me to look elsewhere, and frankly it worked out, so thank you.