Justin Lewis Review of Berkeley Realty Property Manag...
I tried really hard to ignore all of these terribl...
I tried really hard to ignore all of these terrible reviews about this company, but my experience today just reinforced everything all of these other people have said about Berkeley Realty.
First, you can't just call the listing agent and schedule an appointment. They force you to use their electronic scheduling through shomojo. OK. Irritating, but not a deal breaker. I scheduled an appointment for today at 2pm. Megan Costa sent me an automated email detailing the appointment. In that email it says, "Unless otherwise discussed, I meet all appointments at our office address:..."
I immediately responded to that email and said, "Thank you for the appointment. Unfortunately I do not have time today to go to your office and then go back to Fords Colony. I currently live in [neighborhood omitted] and I will just meet you at the property at 2pm, if that's ok. ...."
Megan responded, "Good Morning Justin,
Are you interested in renting or buying 109 Concord? This home is on both the sales and rental market."
I thought that was weird because that fact shouldn't matter, but I simply responded, "Renting".
I then got another automated email to confirm my appointment. I clicked on the link that says,
"Confirmed! I'll see you there."
After all this is decided I should go ahead and reserve the 12pm spot they had to view the property on Saturday too because I was pretty sure my mother was going to want to see it as well. I knew that scheduling a 2nd appointment could confuse matters so I put notes into the appointment under the section of the form that asks what your gross monthly income is (because they don't leave you a place to leave notes). I said, "Reserving this time as a 2nd viewing. If I find that this home does not meet our needs during the first viewing today, I will cancel this appointment for Saturday."
I got to the property a couple minutes before 2pm. At 2:02pm, I sent an email to Megan and said "Megan, I am here at the property."
At 2:12pm I called the only number Megan provided in her email. I left a voicemail on her extension.
At 2:20pm I called their office and spoke with the operator explaining that I was at the property waiting for Megan to arrive.
Megan called me while I was on hold with the operator. She said, "I'm sorry sir, but I'm a little confused. I have you down for an appointment at 12pm on Saturday, but you said you didn't have time to meet me at my office today"
This really pissed me off, but I tried to remain calm. I explained that I made 2 appointmentso and that I clearly detailed in my email that I would meet her at the property instead of her office address. She insisted that I did not make that clear. I exhausted myself trying to understand why this wasn't clear to her. E-mail is written text and as you can see above, I spelled it out.
Regardless, she asked what I wanted her to do. I told her I wanted her to meet me at the property because I had been waiting for 30 minutes for her to arrive. She refused, stating she had another appointment to be at. She asked if I wanted to keep my appointment for Saturday, I took a deep breath and she said "hello?" I responded that I wanted her to keep the appointment for 12pm, but to note that we would be meeting at the property, not at her office. She said she can not do that. I asked why and she said because she had another appointment next to her office just before mine. I said ok, just meet us at the property at 12:15 instead. She said, "No. We meet all of our clients for the first time at our office". I said, "That doesn't work for me. Would you please just meet us at the property at 12:15?" She said, "No. I can't do that". I said, "You obviously don't want our business. You may cancel the 12pm appointment. Thank you."
It's been an hour and I'm still steamed. This is absolutely the worst experience I have ever had with a "realtor". I will never do business with this company. It's a shame too because I think this house really could have worked for us, but no house would be worth dealing with this level of incompetence on a regular basis.
Comments: