This place only seems treat you well unless you're...

This place only seems treat you well unless you're buying a bike. If you are there for gear, parts etc they are rude, condescending and dismissive.
I was in looking for cooler riding pants as I was about to tour down into the southern states, they pulled out these (albeit amazing) pants for 800. When I expressed I'd like to look for something a little cheaper the sales guy was like "well I don't know what you were expecting but this is the kind of money you need to spend on gear" then walked away and refused to help. I found similar pants at another place for 200...
They also own a monopoly on Triumph and they know it. We had to order parts from them, said it was "X" business days. It was several business days beyond the days they quoted me before we got our parts, no apologies, no explanation, no call to let us know there was a delay.
The last straw was trying to get them to put a new tire on a wheel we'd taken off the bike. All we needed was a new tire put on, a two second job, but apparently that takes 3-4weeks to do. We also got that done, that day, at another shop "no problem!"
I'm done going here, we call them A**hole cycle and the name fits.