Went to the ER to see my grandmother, she's 83. Th...

Went to the ER to see my grandmother, she's 83. There's a security officer along with an admissions lady sitting at a desk as soon as you walk in. I go to her ask to see my grandmother she then instructs me to speak with him. He asks me her name, then tell me because sh'e not in a room I can't see her and have me wait in the waiting area. I waited for an hour and a half and had to leave (i had to go to work). I then called several hours later to check on her and was told that she was discharged. I then asked if it was something new to where you can't see the patient if their not in a room and was told no, you could've went back. Frustrated, I called to spoke to the switchboard and the lady was rude as hell. The worst customer service ever!!