Fantastic room and unbeatable location. I removed ...

Fantastic room and unbeatable location. I removed one star because when I made the reservation, I used their price matching guarantee and they initially fought me on it. I removed another star because my room wasn t ready until two hours after check in and was given a single coffee as an apology. I was sent a survey while staying and the survey said that I would be contacted within 2 hours if I had left anything that needed addressing. I was never contacted. I would stay there again with some hesitation. I loved the hotel room and the view but as has been indicated in other reviews from other people, their customer service needs to improve.