This place is a retro game enthusiast s fantasy. I...

This place is a retro game enthusiast s fantasy. It s by far the most well stocked video game store I ve been in, and has an incredible selection across all platforms. They also have some cool game merchandise like back packs, figurines, keychains, etc.

So why only 3 stars?
-1 for the line. Every time I go in there it takes forever to get checked out, even when there s only a couple people in front of you. The cashiers spend quite a bit of time on the computers during the checkout, but I know that s not their fault, they re not trying to make you wait on purpose and are just doing what they have to do. I will point blame at the owners for that one though, you guys can figure out how to expedite the process.

Another -1 for a customer service interaction I witnessed yesterday. A guy came in with a game he bought (and the receipt no less) that was supposed to be in English, but was in Japanese and was not labeled as so. The employee said that it was the customers responsibility to make sure the right game was in there and that he would not give a refund. No, YOUR BUSINESS should be making sure the correct game is there in the first place and that it s correctly labeled! I understand people make mistakes and these things happen (especially in such a large store) but it s pretty appalling that you wouldn t even give him a refund. That s just a crappy business practice. I ll still go to this store, but after witnessing that I will be much more likely to buy online from another store instead.

UPDATE: 5/19/18
Please figure out a way to make the GameCube games easier to see from a distance. There s tape blocking the way to getting near them, and when you try and lean in closer just to see the games, an employee (the same one with the rude customer service interaction as last time) scolded me for it. Literally walked right out, will not be returning