Amber's Journey'Z

Review of Tropicana Entertainment - Laug...

Stayed here Monday night 11/19/18. Get to the hote...

Stayed here Monday night 11/19/18. Get to the hotel, girl at the front desk had a rude look on her face and checked us in quickly. Get to the 3rd floor and to our room...keys dont work. Send my husband down so we don't have to carry our bags down. He calls me and says they will send security to open it but i have to come get the keys because it's in my name. Security or hotel staff could have given me the keys at the room. I go down and wait 15 mins in line. Girl tells me that now that she gave me brand new keys they should work (mean face and attitude). Go to the room, 1 key works, 2nd doesn't. That's fine we didn't want to deal with her again. Go to buffet for dinner, get rude comments from the waitress because we seated ourselves and didn't know she would seat us because it's a freaking buffet! Get woken up at 6:15 AM to water pouring from the ceiling light fixture. Scramble to call front desk meanwhile I dropped my phone and cracked the screen. Great... call the front desk and the girl says "oh no, do you just want to check out?" I pause and ask my husband. And she says or I can move your room and it's on the same floor. We move rooms so that we can at least get dressed and ready to leave. Polite gentleman comes and brings us new keys, he makes sure they work as well before bringing them. Check out at 9 am and go to the front desk. I tell Nicole at the front desk about what has happened since the time we set foot in Tropicana. She doesn't care, says it's not her problem. I told her I wanted to let her know before I write a review online and she continues to say its not her problem. Then she proceeds to charge me extra hotel fees.... what is going on? I had high hopes that we would choose this hotel and casino to stay at regularly. Save yourself the trouble and don't go here! We will be booking with another hotel and I'm sure they will be happy to have us...