Charul Sadwelkar

Review of Apple

I had a terrible experience with Apple Infinite Lo...

I had a terrible experience with Apple Infinite Loop. 2 visits both unreal:

1. When I went to pickup the phone I had ordered, the agent told me to wait as it's going to be a few minutes and went away. Fine. A line was forming so I had to move out of the way (one aisle over). After waiting for 10+ mins, I caught the attention of another guy who said my phone was waiting for a while. Not a big deal yet but then he went on to say, "You wandered off, you're not supposed to wander off as these come out pretty quick!" - WTH? I was one aisle over, he made no effort to look for me or call out my name and then he had the audacity to tell me that I had wandered off and that I'm not supposed to do that!

2. The phone I picked up had a problem with the TruDepth camera which disabled the Face ID. I went to exchange it the very next day (< 24 hours). The agent (another one) first wasted a few minutes of my time trying to fiddle with things and checking with his manager on what he can do. Come on, it's a phone I picked up just the previous evening! Finally he agreed to swap the phone for a new one. Then he threw in another wrinkle. Since it had an employee friends and family discount, I could only return it and my friend had to re-order it. He then gave me a very unconvincing explanation of policy and fraud prevention etc which I totally did not buy. Now I have to have someone take the pains to order it again for me (possibly losing one against their limit) and go pick it up once again.

All of this for a phone that I'm paying 1200+ bucks for! What a terrible experience overall. Apple, I'm a fan of your products but you can't take your customers for granted!