This experience has been disappointing, to say the...

This experience has been disappointing, to say the absolute least. A visit to the ER - the department that is meant to serve the public in the most immediate way - has taken over 4 hours to be seen, and counting. I ve watched people crying in pain, and others walk out because it simply took too long to be seen.

There is no apology that can fix this; no public statement that somehow makes it alright. It s the worst customer service I ve had at a hospital yet, and although the staff is kind, if a hospital is run in this manner I will not be coming back (or recommending anyone else to come here, for that matter). This puts Wake Forest to shame.