If I could give it a zero, I would. I am extremely...

If I could give it a zero, I would. I am extremely unsatisfied with my first (and last) experience with Boombah.

Bought a pair of turf shoes, ($45 shoes with $10.95 shipping). Tried them on and they just didn't fit right, and I needed a different size.

That's no problem, says the lady on the phone when calling my first time. Send them back and when we get them we'll give you your money back.

Here's the trick, you pay for the new shoes and they'll eventually credit you back. So here I am, dishing out another $45 for shoes with $10.95 for shipping and handling to get my right size.

Called three times to make sure that I was sending the shoes that do not fit, back. My conversation with their costumer service ladies consisted of:
Make sure they're in their original box- got it!
Our address is blah blah blah- got it!
And put your RA number on the outside of the box- got it!

I repeated this back to them every time I call and nothing about doing it wrong.

So here I am, at the post office, shipping my shoes back, and once again, paying for shipping!! (I'll give a total at the end). Placed shoes in original box, labeled and taped, and sent off. Well two weeks later they're back on my doorstep saying 'refused.'

After calling Boombah to ask why these shoes are back in my possession, I'm told that they never even made it to their facility. How could that be? I've got the right address and everything. "Maybe you should call the post office and ask them" says the customer service rep. "It's not in our system" ...alright.... Call the post office- let me connect you to this post office- let me connect you to the supervisor- I'll call you back when the carrier gets in. Well, guess who rejected it.. Boombah! (Oh but it's not in our system) I'm so glad that I played phone tag all day to figure out this miscommunication in this Boombah company.

After calling and telling them that they did in fact reject it, she says "well, what did you package it in?" I put the shoes in the original box (as I was told) "with the RA number on the outside etc." "Well that's why" she says, "you're suppose to place it inside an additional box. They won't accept it if you tape the box" ??!!!!! After I explain that I called three times to MAKE SURE I was doing it right, she replies "well, it says it on our website..."

I was told that there was absolutely nothing they could do, now. It was rejected blah blah blah. I can have my supervisor call you back. Alright.... (Hopeful that maybe a supervisor knows some customer service skills). Two hours later, supervisor calls back, and pretty much says the same thing as the last lady. "Once the box is compromised, we cannot accept the shoes, we actually don't even open the box, we send it right back" WHY?! I did not pay for a cardboard box, I paid for the turf shoes that are perfectly in tact, never worn and in perfect condition?! (At this point I can never send these shoes back, because the box is busted up and they will never accept it) All that I get from this supervisor is "D'aww I can see why you're upset" Why call me when you are not going to do anything for me..

All in all, I paid:
$45 first pair
$45 second pair
$10.95 shipping first pair
$10.95 shipping second pair
$10.95 return shipping
__________
$122.85 for these shoes

And to top it all off, the (rubber?) on the pair of shoes that actually fit, began peeling off BEFORE even making their way on the field. Their quality is a joke, as with their customer service. A company based online, should excel in communication, and this is something that they need work on. Customer satisfaction is NOT guaranteed and they could careless, as long as if they have your money.

**And after reading all other reviews, it is clear that others have been in the same boat. Shame on you Bombah.