We booked a room at the Mayfair Hotel for a week t...

We booked a room at the Mayfair Hotel for a week through a travel agent. It should be a luxury hotel.
Unfortunately, all inquiries in advance of the booking (baby cot, etc.) were not answered by the hotel. That shouldn't be the case with a luxury hotel.
In the Mayfair Hotel, however, there is no trace of luxury. The room we got the first night was dark and damp, it smelled of mold. Furthermore, the room was totally shabby, broken furniture, tiles falling from the walls in the bathroom, etc.
It was also not possible to ventilate this room, and no drafts were possible.
That evening the reception asked via SMS whether everything was ok, we described the above. Circumstances. We also informed the front desk that the room is not worth the price in the least. We were then promised a room change for the following morning.
This room change also took place and we got a room in which we felt better, but which is also far from luxury. The air was better, the room lighter too. But this room also had some shortcomings:

- Room was not cleaned one day, despite demand
- On the balcony there was still a bag of chips from the previous guest, which was ignored every day and not cleared away
- Exhaust air in the bathroom did not work, therefore humid air in the whole room
- The minibar is in the wardrobe and is connected to the same circuit as the light in the wardrobe. If you close the door, the electricity goes out and the minibar no longer cools (we had to throw away all of the baby food on the 2nd day because it was inedible due to the non-working minibar)
- Furniture is old and worn
- 3 light switches in the room, one of them without function
- Balcony doors in both rooms were difficult to open, the moldings are totally dirty and rusty
- the jacuzzi on the balcony is a joke, it's more like a barrel with peeling paint. Unfortunately, the bin doesn't make a neat impression either, so you don't dare to sit in it (in fear of fungi, bacteria, etc.)
- the terrace light cannot be controlled / switched on separately, if you want to switch the light on outside, all lights go on. You then have to unscrew the lightbulbs so that there is no light in the room
- But if you turn off the terrace light, almost all sockets are without power. This means that electrical devices cannot be charged

We then found the following defects in general:

- Pool area partly neglected, defective sockets
- Reception understaffed, after 5 minutes the calls were not answered. Nobody can be reached in an emergency
- no kettle available, if you are traveling with a baby like us you need warm / hot water. This must be ordered each time and is not available at short notice
- Ice cubes are only available for a tip

But there were also 2 positive things. The staff is friendly, the breakfast surprisingly good for a continental breakfast.