I had to create a brand new relationship. I wanted...

I had to create a brand new relationship. I wanted to purchase Rims for my Ram, a Tono cover and install the trim kit.

Ecklin in Parts was so helpful, he emailed me a link to view and pick the tires online, explained the process and helped me with some pricing and cost through his Manager Mike.

The Parts Manager Mike was awesome as well. He was very communicative with the process of installation of the all I purchased. I am busy and like to keep on top of things. He did this action without my request. I need my truck for business purposes and they were able to assist me getting it done in an incredibly short period of time.

There was a problem with the stem in the tire. It was leaking air. I was not happy about the stem of the tire being damaged at installation.

I communicated the store and Mike got back to me very quickly. I was losing air fast and have a client waiting for me in Vancouver.

Scott, the Service Manager, was awesome as well! He knew I was in a time crunch at the end of the day but this was happening. I was able to get a vehicle to service my client while the store serviced my truck. My truck was ready the next day.

Today, a similar issue happened with a different tire. That frustrated me quite a bit. It was again, damage of a tire stem. So I had to stop work and come in.

However, currently, with only an hour left of store hours, they are kindly working on the issue. And, They are replacing the remaining stems to ensure it doesn t happen.

The front end staff in parts and service are smiley and professional.

Thank you for helping me! I really appreciate it.
Heidi