10am appointment. show up at 10a, actually seen cl...

10am appointment. show up at 10a, actually seen closer to 10:30a. Told service (oil change/trany oil change/basic checks) would take 2hrs. Its 3:30p and i had to call to get an update to find out its close to being done. Poor "multi-point" vehicle inspections. Another Honda dealer that regularly performed my last two proper inspections kept tabs on suspension bearing issues (found by them) on my truck i was told needed to be changed at some point when i could afford it. But for some reason the truck is perfectly fine now. So with Serramonte's quick checks, what took over 5hrs?!! Moral of the story, make sure u have half a day for service because appointments are worthless. Positives....shuttle was convienient...