jose herrera9 Review of Honda of Serramonte
My family and I visited the dealership on 8/30 wit...
My family and I visited the dealership on 8/30 with an appointment with, who I assume was the internet sales personnel. First, let me start off by saying we waited patiently for our sales associate for over 30 minutes before being assisted. My family and I had all the intent to purchase a vehicle from the dealership. After the test drive, as a sign of good faith we submitted a credit application and spent over 2 1/2 hours waiting. Prior to any discusssion on price, terms etc. the "manager" ran our credit and requested funds from three banks (as detailed on our credit monitoring bureau's). All this was done without our consent. Furthermore, the sales associate, justified this action by saying "we had to make sure we are going to get paid" all this prior to any terms being discussed. This is horrendous behavior by all involved. Needless to say, our credit worthiness was never questioned but the sales associate keep saying "we have to ask the bank for a favor" and "why you own properties" and "we cannot negotiate". Horrendous behavior! With the state of our economy and the importance of customer service why would you want to do business with a dealership who prioritizes predatory behavior. I will be reporting this incident to the BBB and filing a formal complaint.
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