Zach Schwab

Review of Audi North Austin

My 2015 Audi Q3 was dropped off at Audi of North A...

My 2015 Audi Q3 was dropped off at Audi of North Austin located at 12971 Pond Springs Rd
Austin, TX 78729 and put under a Tommie Ellis and a Ken Fluhr who sent me a text saying we got your vehicle and told me they were going to handle it ASAP due to my vehicle being dropped off for damage to the underside. My insurance company USAA who always has great customer also told me that they were working with Audi of North Austin and were on the repairs as well. Now it is December 21st and my car is with Audi of South Austin! You may ask what happened it s plain and simple lying, fraud, horrible customer service, and some of the worst Audi specialists which clearly don t represent the brand. My car wasn t worked on for many weeks and was lied to about the work that was being done. I was lied to by both Ken and Tommie that USAA wasn t contacting them or letting them know what to do. USAA has the recorded conversations, emails, and write correspondents with staff at Audi of North Austin who denied them access to my vehicle and turned them away at every chance to work on my vehicle. I also was told by another manager that this service is taking longer than expected and is unacceptable so we ll get you a loaner which was a flat out lie. I reached out for several days to Ken and Manager of the loaner cars: Lyia Cantooner who wasn t reachable for several days because she either ignored or dodged my calls and other manager s messages. On December 20th I reached out to Audi of North America to help them get in contact with Lyia and Audi of North Austin to help with the horrible lack of communication .they got them to answer right away. The same day I was called at 6:05PM by Tommie Ellis, Ken Fluhr, and Lyia Cantooner who accused me of making false claims and causing them a hard time so they stated they didn t want to deal with me and said come get your vehicle tonight or we will charge you a large fee to keep in storage here each day I was viciously verbally attacked and belittled in this conversation but I still drove there at 6:30PM on December 20th and called Lyia who said we are closing and hung up on me, they close at 7:00PM. The next day I tried to get my car at 7:00AM when they opened and was told no one is in and your car is in pieces so you cannot get it .again I was lied to about picking it up the night prior. My Audi was finally picked up around 11AM and brought to a much better dealership: Audi of South Austin. I have never been so disrespected in my life and have taken to proper steps to ensure everyone hears about this and action is taken! Also on the invoice they lied and stated the customer denied repairs which is a lie, they told USAA they couldn t properly repair my car which is a lie, and lied to me about everything! USAA has the recorded conversations and I recorded all the conversations as well and my hope someone takes action immediately!!