Isaac Malitz

Review of Audi Beverly Hills

I just needed a small button that had been knocked...

I just needed a small button that had been knocked off at auto wash. Everyone was busy. The first service man that I was taken too, looked completely overwhelmed and said "make an appointment and we will take care of it". I knew this was ridiculous as all I needed was this button. He was an older man and was brushing me off. So I went to the parts office and immediately a man took me over to another service man, Andrew, I think, who was busy. But, he completed what he was doing and took care of me right away. In fact, he did the paperwork, and put the button on himself. So, Andrew was great and also the parts guys were very helpful.

Apparently, Andrew had heard what the other service said said to me (brushing me off).

So all said, it was an excellent experience, but I now know that I just have to find the right person to help me.