Very disappointing customer service. While this ho...

Very disappointing customer service. While this hotel may have a wonderful location , they fall down when it comes to customer service. Due to a computer glitch, 2 reservations were created instead of 1. When I called to cancel the reservation within the time frame, only one reservation was cancelled. Management did not understand this and I was forfeited .$200.00.
Really a shame as I never had a problem with a Sheraton prior. Won t be staying at. Sheraton again.