I booked my daughters birthday party here back in ...

I booked my daughters birthday party here back in June. I received an email with details of the party and an email clearly saying if there's any dietary requirements to call and they will arrange an alternative. I phoned with plenty of notice to tell them there was a child who could not eat gluten. When it came to the party they said they acknowledged I called them but hadn't actually requested an alternative and directed me to the cafe where the options for a gluten free lunch were very limited. Then told I had to wait in a 10 minute queue, missing my daughters party! Emailed a complaint asking for a reply and received nothing. Would never book here again. Terrible customer service.