I came to pick up my free item from wish.com, call...

I came to pick up my free item from wish.com, called an hour a head of time, showed up in the parking lot, called again, had to wait over 30 minutes and when they finally gave me the item, it was a small roll of used material...I m not sure what it is but they seem like they were just rushing to get us out of the parking lot, So they just grab anything and it s not even brand new. What kind of free gift is this? Never ever again will I deal with Event central