Pretty abysmal customer service. I called 5 times ...

Pretty abysmal customer service. I called 5 times over the course of 30 min for one question; a starting quote on a Mac Book Pro screen replacement. Should have taken 4 min or less. Technical support & Repair NEVER picked up the phone. Multiple attempts, no progress. Call and ask to be connected directly to sales for a specific phone for business and you get a human in 20 sec. You CANNOT run a business model this way, 90% to 95% sales and 5% service does not win you loyalty points. You will and DID lose a sale! ANSWER THE DAMN PHONE!!!