kevin lene

Review of Toyota of Alvin

After having a bad experience at another dealershi...

After having a bad experience at another dealership, I spoke with Michelle Ferry (spelling?) multiple times on the phone and made an appointment to meet with her in person. She assured me that they would beat the price of a deal from the other dealership. I made it known that I would be driving quite a distance for this meeting and if they could not meet the price I already had, then it would be a waste of both of our time. Long story short - They did not come close to meeting the price, nor did I even meet with her. I met with a salesman named Frank, who was clearly not named Michelle. After leaving in frustration, I waited a few days and called Michelle back to let her know my experience and frustration. She told me she would call me back after talking to the sales manager to figure out what happened. She did not call me back or take any of my calls after that. If you enjoy being deceived, then make an appointment at Toyota of Alvin. If you want a fair car buying experience, then you should probably go somewhere else.