I was involved in a horrible accident with 7 broke...

I was involved in a horrible accident with 7 broken ribs, a collapsed lung, a broken back and grade 3+ separated shoulder. The paramedics were great and my wife gave them all my current medical insurance, and they took me away. 5 months later they call asking for a favor and saying that they made a mistake and didn t bill my insurance company. They asked me to call BCBS and let them know the situation and to also get the information to where to submit the claim. At this point I was still in horrible condition with surgery pending and on pain meds, but I did it anyway because their mistake or not, I wanted these guys to get paid. I did however ask if they would credit me my $100 deductible for my hour on the phone and getting this insurance information to them again. In response, Lisa in billing said that she will do her best after the claim gets paid. She then asked for me to further help them by signing an electronic patient agreement that she said BCBS was requiring as proof of service - so I did. A month later, Allegiance gets paid 100% of there $5000+ bill from my insurance, and I get an EOB saying my portion is $100 to be paid to Allegiance. I then call Lisa at Allegiance back and ask her that out of consideration of all my other medical bills and all my time helping them get paid if she d go ahead now and write of the $100 that we discussed. She replied that she doesn t have approval and that we needed to get the billing manager, Michael, to approve this. So she had us email him and there was no response. Next, we called him and left a polite voicemail, but still no response. A month later, billing calls us wanting the $100, so we remind them that we re waiting to hear back from Michael. We try Michael again and we never hear back. Soon after we get notice informing us that they sent us to collection agency, and we we promptly paid. Turns out that BCBS never needed a signed patient agreement at all and that Allegiance was misleading us all along just in case they didn t get paid by our insurance. They instead used that patient agreement to create a contract with us just in case the insurance we gave them didn t pay since they waited so long and never billed them. They then use this same patient agreement that we supposedly signed to help them, and they charge us interest (we signed up for it) on the bill after throwing us into collections.

Allegiance Mobile Health is a greedy and lying band of total unprofessional, unappreciative, unethical con artists (in my opinion). This recent and true true story further helps to explain their already very low rating.