Katelyn Heath

Review of Hotel on Rivington

The room itself was great, and the hotel is really...

The room itself was great, and the hotel is really nice. My review is based on the customer service issues that I have had both during and after my stay. The fees they hold on your account during your stay are astronomical. I had to dispute a minibar charge, as I had never touched the minibar. Additionally, I asked about car service and if the cost was round trip, and was told "I was all set." Then 2 weeks after my trip, I am charged twice for car service, which completely messes up my bank account. I will not be staying here again, and do not recommend it for anyone who desires for the hotel to be upfront with you.