Kyle Orlando

Review of Lenovo (Raleigh-NC-USA)

**BUYER BEWARE**Lenovo Computers - I tried to orde...

**BUYER BEWARE**Lenovo Computers - I tried to order a laptop computer for work from Lenovo over 2 weeks ago. When I made my order the "ships by" date said "within 9 days". I thought this was reasonable, so I ordered the machine. A few days went by, and I checked my order status online - to find a shipping day of January 24th 2012!!! I contacted Lenovo via chat on their website which was beyond useless, so I called in. Neither the chat support operator, nor the phone operator (Jeeva Jyothi Victor) were any help at all. They were good for telling me that everything would be ok, and my computer would ship within a week. One week went by, and still no response from Jeeva or anyone else @Lenovo... So I then emailed the CSR (Jeeva) repeatedly asking for a status update with no response. When I finally called in, again - Jeeva apologized for not returning any of my emails and informed me I would not be receiving my computer EVER, but not to worry because they shipped me the mouse and sleeve accessories for the computer they were not going to provide. After a half hour argument, they agreed to refund all my money and re-route the computer accessories to their warehouse....GUESS WHAT MY OFFICE JUST RECEIVED..... The computer sleeve and mouse....this has been the worst customer experience of my life and I wish Lenovo nothing but the worst!