Tatyana Milter

Review of Neiman Marcus, Walnut Creek, C...

Last week I was shopping at Neiman Marcus in Walnu...

Last week I was shopping at Neiman Marcus in Walnut Creek for a gift (perfume) for my best friend and was VERY disappointed with the customer service I received. A salesperson, Elizabeth (I believe was her name) asked me how she could help me. This was the END of customer service. I was not familiar with the Sesley line and wanted to get more information about their products. Elizabeth had no interest in providing me any more additional information than I asked her. Any information I received, I had to pull out of her. At some point I asked her if she knows about this line. She said "yes", but continued to look at me with a blank face, and still would not volunteer any additional information... Finally, I gave up on pulling info out of her and just bought what I came for. Then I wanted to try a new perfume for myself and possibly buy it. For one of the brands, they did not have a tester and for the second one, the tester was empty. I asked Elizabeth if it was possible to 'make' a tester and got a "No" in return. I left the store with a huge disappointment. After my trip to the store I went online and saw that NM offers a complimentary tote with any fragrance purchase over $100. I spent over $300 and received NO tote. This is not the customer service experience I have come to expect from NM and will think twice before I do any more shopping there in the future.