I was super excited about this place after reading...

I was super excited about this place after reading all of the great reviews, but it didn't live up to the hype. Upon arrival to the spa there were no robes or towels which meant we had to go ask for some. By the time we finally got them, we were running behind for our treatment. Instead of recognizing that we were running behind because we didn't have what we needed, they cut our massage short. During the massage the stereo kept coming on with a message saying low battery. Instead of doing something about it, the staff just left it and let us listen to it the entire time. There were no towels in the grotto area either. Upon returning to the locker room, there were also no hand towels or toilet paper (which I had told them upon arrival over an hour earlier). Overall, I left more frustrated than I'd like to leave a spa.