I had a nice time at the Kalahari, but because I b...

I had a nice time at the Kalahari, but because I booked from a third party site, it took over two hours to check in. Even though I had showed management at the hotel my booking conformation, and called the third party agency, it took the two of them over two hours to get each other the information necessary to get me checked in. The Kalahri management blamed the third party agency, but also said it happened all the time, and they could do nothing at all about it. I had to sit in the lobby with a bored 4 year old. I just thought the whole situation was unprofessionally handled, and it will deter me from staying in the future.