C Briell

Review of RESSCO

I live at the Atrium in Southfield Michigan. I hav...

I live at the Atrium in Southfield Michigan. I have paid my rent every month since I moved in over a year and a half ago. When I initially moved in I paid my first and last month rent. When the last month of my lease approached I did not pay it after speaking to one of the many property managers we have had. I get a letter from their lawyer stating that I did not pay my rent for the month and that I would lose my discounted rate. After explaining my situation and looking at my payment ledger the 'accounting department" made a mistake and $200.00 was actually owed to me. I had already renewed my lease so there was nothing else that I could do.
Last month I paid my rent and I receive another letter from their lawyer stating that I did not pay my rent. I took a copy of my cashiers check to the office manager and my rent was applied to another tenants unit. After thinking everything was resolved I get an eviction letter from the court for non payment of rent I have paid! Thinking that I would be able to make a complaint about the accounting department with Ressco I called this morning and the receptionist who answered the phone basically said that I have to speak to my property manager and they could not help. If you are the parent company you would think that they would deal with escalated issues; however, they have no process in place for these kinds of issues. Now I feel as if I have to get my lawyer involved because I don't believe that everything is being handled correctly. The individual that I spoke to this morning did not even seem to care about my livelihood (being evicted for paying my rent). Even if I had an issue with the property manager (which I don't) she basically said I would have to deal with the property manager. This is not how business should be conducted