Demetrius Mcneil

Review of Universal Property and Casualt...

My home was hit by a tornado approximately 2 weeks...

My home was hit by a tornado approximately 2 weeks ago. The same day I contacted Universal and informed them. They told me that they assigned my claim to an outside adjuster (a third party company) and they would contact me directly. Approximately 5 days went by and I called Universal back to inquire about the adjuster coming to the house. I asked if I could have the name of the company that was contracted to prove the adjuster and I was told that a company was not yet assigned. The gentleman on the phone basically told me that I have to wait for the adjuster to contact me, but he was not friendly at all. Maybe he was having a bad day, with the tone and influxion in his voice. So I chalked it off and ended the conversation. The next morning the adjuster contacted me (what a surprise) and scheduled to come out that same day. Once finished, the adjuster told me that I would need to contact Universal again in order to get a copy of the proposed damage and repair statement. So today, one week later, I called Universal back in order to get a copy of the proposal and to find out what to do next, but I was told to call back in another week to speak with the Universal adjuster that will be assigned to my case. I asked her I would receive an email letting me know who that adjuster would be or if they would contact me when that person was assigned and she said probably not. I would need to call back in a week. At least the second person that I spoke to was a little more friendly, but not enough to say that Universal provides friendly and courteous customer service. You would think that if my house was hit by a tornado (through no fault of my own) then Universal would do all that they could (constant communication and friendly customer service) to make sure that their customers were completely satisfied. I feel that if a person is paying monthly for a service then the company that is providing the service should do everything possible to make sure that person is 100% satisfied. Now, I do realize that it is not possible to satisfy everyone, but attempting to do so goes a very long way.