Joshua Rodriguez

Review of Pugi Volkswagen

I did my research ahead of time and went in to mee...

I did my research ahead of time and went in to meet the sales manager Bill. He was unavailable when I arrived however I was taken care of by Robert. Robert did a great job working with me on the vehicle features, pricing, and educating my wife on her new Tiguan. This was my 4th Pugi vehicle purchase and I have been mostly satisfied again.

Nothing is perfect though and I am not happy with my "new car detail" that was supposed to be taken care of prior to buying this vehicle. It is a large purchase and it did not look like it. It seems as if the "detail" includes a drive through car wash with tire shine. Windows were dirty and there is dirt along all of the door seals and wheels. Again, a new car should get properly detailed otherwise outsource the work to a proper detail team.

Lastly, the parts department messed up and gave me the wrong rubber trunk liner. I purchased it and I along with Robert informed them it was for the 5 seater (no 3rd row option) Tiguan. I get home which is about 45 minutes away and of course they gave me the wrong one. Again, Robert was apologetic but now I have to make another 1.5 hour round trip drive for someone not slowing down and ensuring it is the right one. I can say this human error and could happen anywhere.

Thank you to Robert as he was great however the lack of a proper cleaning/detail and the wrong part issue is frustrating when you spend this large amount of money. - Josh