2 out of 3 Sales Managers FAIL!

2 out of 3 Sales Managers FAIL!

I recently decided I wanted to get back into a truck. I shopped a variety of dealerships knowing I was looking for a used truck, but looking for a RAM. I came across a truck at Coq. Chrysler, wasn't awed by it so kept looking. I found another truck, I was working on a deal but then an add for yet another truck at this dealership brought me back before making a final decision... A decision I came to regret. I love the truck, things went south pretty quick though. There were some things I wanted corrected, such as the aftermarket siderail that was sloping downward, the outdated entertainment/Nav system needed some updating, nothing major that I was aware of. The truck spent as much time at the dealership than it did with me, yet it seemed we were limping along. I was given a newer RAM to use while mine was hanging out of the dealership, I loved the truck and we worked out a deal, or so I had thought. Then I realized the deal I had made a month prior involved a trade in (almost a straight across deal) and despite both Alvin and Kelly (SMs) telling me I would have the full value of my trade in applied to that deal, they LIED! I told them to revere the deal and put plates back on the first truck AND FIX THE ISSUES! I was told the service manage would contact me... for two weeks. He finally did, altho I firmly believe sales was the delay not Michael. My daughter worked with Michael, knowing how frustrated I had become after dealing the two lying sales managers. Michael has been great!!! His goal was to keep us as customers... and he has. He went above and beyond, as did Alex, our sales associate. I feel bad for Alex because he has to work with the other two. I had originally told Alex to text me if he changes dealerships. However, Alex and Michael are the only reasons I would deal with Coq Chrysler again. I will definitely use the service shop for maintenance as I believe I can trust Michael and therefore his crew. I would buy through Alex again, but only if my business was with the 3rd SM or the GM, I will never allow the other two to be involved in my transactions again.