Christina Gressianu

Review of Miramonte Resort and Spa, A De...

I booked a room at a resort in Indian Wells for Se...

I booked a room at a resort in Indian Wells for September in April through a Trip Advisor partner. They sent me the reservation number confirmation, I even called the hotel to make sure that I have a reservation. Everything was fine until today, exactly 6 weeks before my trip, when I got an email from them on my saying that my reservation no longer exists and they like to replace my room with a room at the La Quinta for no extra charge. How gracious of them to downgrade me for free so that they can sell my room at a higher nightly rate. Defeats the point of the word "reservation" doesn't it?