Napisa S Review of Ghent Marriott Hotel
Stayed there as a little staycation. The location ...
Stayed there as a little staycation. The location and the hotel itself were great, as expected from a Marriot. However, the readiness of the hotel to reopen after two months of the lockdown was questionable. There was a bit of fine dust on the counter, assuming that the last time they cleaned it was two months ago. Which is understandable because normally the cleaning is done after the departure of the clients, not before. This is nothing compared to their sanitary standard. As for corona measure, they served breakfast as room service. On my plate, there was a small jar of jam that was already been eaten by somebody else. It was clearly not new. The seal was broken and half of the jar was already gone. This is not acceptable, not even in one-star hotel to recycle food from other customers. And especially with the corona crisis, this is even worse. I did not protest right away as I was not planning to consume that anyway and decided to take this for check-out. I did not expect any compensation but more of a remark for them to pay more attention to their sanitary standards. All I received from the personal at the reception was; this is not normal. OF COURSE, IT IS NOT NORMAL TO SERVE LEFTOVER FOOD. I did not get a proper apology, not even sure I received a sorry from any party involved. I paid the price of a four-star hotel because I am a firm believer in their brand and their standards. I did not expect this kind of treatment. I understand possible budget cuts but it should not impact the quality of service. I strongly recommend the hotel to review the sanitary practices.

Comments: