My husband and family have stayed at the Hilton Ta...

My husband and family have stayed at the Hilton Tapatio Cliffs Resort previously and the staff have been kind and courteous if there was an issue with our stay. This time was a completely different story. We had issues with everything from booking the room, to getting a filthy room. As you can see from the photos this room was unacceptable. I contacted housekeeping and they came out. The housekeeping person was kind but said they should take this couch out it is dirty and old but I don t know. . At this point after contacting the front desk twice I reached out to Hilton Honors on Twitter. I was told because we booked through a third party website they couldn t help me. Then I got another message saying that the manager will reach out to me tomorrow. The next day came I got a text message asking about the stay. I mentioned the issues and then also explained that the shower in my room wasn t even working correctly. I was asked to stop by the front desk when I return and I did. I met with what I assume is a member of management and asked me if we were ready to move. I explained we just got back to the hotel as we were gone all day so we would need to pack the room. I offered to show them multiple videos I have on my phone of their dirty room. She declined. She tried to give us a room that wasn t very accessible for me. I asked if there was any other room even an upgrade we could pay for and was told no that was our only option or we could check out because they were full . The attitude that came with that statement was beyond me. We rented two rooms close to each other for a reason. I myself am trying to recover from being paralyzed from the shoulders down and to move me to the other side away from my daughter was not okay. It also wasn t okay to feel like I m an inconvenience when I should have never been put in a filthy room in the first place. I called my husband and asked what he wanted to do and he said let s check out. So I advised her we will be checking out as soon as we pack up our belongings. She said okay and gave me a receipt. It took a second to get to my room. Again I m not going anywhere fast due to my medical condition. I was not even in my room for 5 minutes before housekeeping was knocking on the door. I open the door and they said this room is supposed to be empty they were told to clean this room the hotel is full. I said we just checked out and are gathering our belongings. (We had food in the fridge, clothes in the drawers we planned a few days stay so it s not like we were packed and ready to go, we didn t intend on leaving.). House keeping leaves their cart by the door and walks away. We go back to packing (hello disabled here can t do anything fast) and housekeeping calls and said this room is supposed to be vacant we need to clean. I said I just spoke with someone and explained we are gathering our belongings we are almost finished. We left the room right after the call. Totally not okay. This is a resort not a motel 6 and Hilton should be ashamed of the customer service we received and most importantly they should be ashamed that they are putting people in filthy rooms. Covid is real and the rooms not being cleaned is a health hazard. (Please also note the blonde hair on the radio and none of my party had light hair). I had to screenshot the videos I took because google doesn t allow you to post the video.